REFUND POLICY Last updated March 13, 2026
This Refund Policy for Juan Carlos Vasquez (doing business as The Signal Health) ("we," "us," or "our") describes the terms under which refunds may or may not be issued for purchases made through our Services.
Questions or concerns? Contact us at [email protected].
1. ALL SALES ARE FINAL
Due to the digital and immediately consumable nature of our Services, all purchases are final and non-refundable. When you purchase access to The Signal Health, you gain immediate access to AI-powered content analysis tools and credits. Because this access is delivered instantly upon payment, we are unable to offer refunds once a purchase has been completed.
2. WHY WE DON'T OFFER REFUNDS
We have intentionally designed our pricing to be low-risk and accessible. Our entry-level plan is priced to allow you to evaluate the full capabilities of the platform before committing to a larger purchase. We encourage you to take advantage of this option before upgrading.
3. EXCEPTIONS
We will consider refund requests only in the following circumstances:
You were charged more than once for the same purchase due to a technical error
You were charged but never received access to the Services due to a technical failure on our end
To request a review under these circumstances, contact us at [email protected] within 7 days of the charge, including your email address and a description of the issue. We will investigate and respond within 3 business days.
4. CHARGEBACKS
If you initiate a chargeback with your bank or payment provider without first contacting us, we reserve the right to permanently suspend your account and contest the chargeback.
5. CONTACT
For any questions about this policy, contact us at: [email protected]