In Short: We collect personal information that you provide to us, such as email addresses. We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
1. What Information Do We Collect?
Personal Information You Disclose to Us
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You:
- Email addresses
- Payment information (processed securely by Paddle)
- Account registration information
Information Automatically Collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.
2. How Do We Process Your Information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
We process your personal information for a variety of reasons:
- To facilitate account creation and authentication: We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services: We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support: We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send you marketing and promotional communications: We may process your personal information for our marketing purposes, if this is in accordance with your marketing preferences.
- To save or protect an individual's vital interest: We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.
3. What Legal Bases Do We Rely On?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.
If You Are Located in the EU or UK:
- Consent: We may process your information if you have given us permission to use your personal information for a specific purpose.
- Performance of a Contract: We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you.
- Legitimate Interests: We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests.
- Legal Obligations: We may process your information where we believe it is necessary for compliance with our legal obligations.
- Vital Interests: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party.
4. When and With Whom Do We Share Your Information?
In Short: We may share information in specific situations and with specific third parties.
We may need to share your personal information in the following situations:
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. Do We Use Cookies and Other Tracking Technologies?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. For specific information about cookies used, please see our Cookie Policy.
6. Do We Offer Artificial Intelligence-Based Products?
In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.
We provide AI Products through third-party service providers, including Google Cloud AI. Your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products for purposes outlined in this Privacy Notice.
7. Is Your Information Transferred Internationally?
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in the United States, Germany, and Singapore. Your information may be transferred to, stored by, and processed in facilities in these countries and other locations. If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.
8. How Long Do We Keep Your Information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.
9. How Do We Keep Your Information Safe?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
10. Do We Collect Information From Minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services.
11. What Are Your Privacy Rights?
In Short: Depending on your state of residence or region, you have rights that allow you greater access to and control over your personal information.
In some regions, you have the right to request access and obtain a copy of your personal information, request rectification or erasure, restrict the processing of your personal information, and if applicable, to data portability. You can also have the right to object to the processing of your personal information. You may withdraw your consent at any time by contacting us.
12. Do United States Residents Have Specific Privacy Rights?
In Short: If you are a resident of certain US states, you may have specific rights regarding your personal information.
Residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.
To exercise these rights: You can contact us by visiting https://app.thesignal.health/profile or by emailing us at thesignal@pixeldvx.design.
13. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may email us at thesignal@pixeldvx.design or contact us by post at:
Pixeldvx Design
20 Bay St., 11th Floor
Toronto, Ontario M5J 2N8
Canada